Read. Read all you can. The information is out there. Read, and you'll never step inside a Best Buy ever again.
Great story recently about a man who bought a Tony Bennett CD. He took it outside and placed it in his car stereo. The CD was defective. He walked back inside with receipt in hand and asked for a refund. He was told that was impossible. He asked to speak with management and Best Buy called 911. Not one, but two cars with officers respond to embarrass the customer.
There's the story about the woman who bought the Sony camcorder and the box contained pasta sauce. Best Buy wouldn't resolve the situation - Sony stepped in to remedy things and stop the bad press.
There's the man who bought a car stereo and was told installation was free. Upon installation, and he met "free installation criteria" - he was told of a charge. he refused, and cops were called.
I had a similar situation years ago. My wife bought me a pair of expensive headphones, that were one model number away from the ones I really wanted. Best Buy didn't sell the model I wanted, and refused to refund the money. That day, I decided to never shop Best Buy again. I've held true to that commitment.
Best Buy isn't the Best Buy anyway. They should be re-named "Best Selection" - but I want a Best Buy - and I find that elsewhere.
The way this company treats customers is outrageous. It's time they get a wake up call.
Read. Search out the company complaints. These guys have run amok.